Online Support Guide

Start using my Voicemail

• Quickstart Guide
• Set up Email Alert
• Hints on using your voicemail
• Logging in

Learn about and use my voicemail

• Getting your messages
• Listening to your messages
• Message Alerts
  • Pager Alert
  • Outcall Alert
  • Email Alert
  • Mobile Alert
  • Reminder Alert
• Managing Your Greetings
• Extended Absence Greeting
• Extension mailboxes
  • Main Mailbox and Extension Features Comparison
  • Setting up your extension mailboxes
  • Setting extension passwords and spoken name
  • First-time users- personalizing your mailbox
  • Logging into your extension mailbox
  • Transferring a call to an extension
• Sending messages to other Birch Voicemail users
• Group lists
• Faxes
• Mobile Alert
• Bypass password for your main mailbox

Troubleshoot a voicemail problem

• What’s PhoneManager?
• I forgot my user id
• I forgot my password

Shop

• Purchase extensions
• Purchase Mobile Alert

Product Documentation

• PhoneManager Key Map – Main Mailbox
• PhoneManager Phone Key Map – Extensions

Ask for assistance

• Call Toll-free Customer Care: 888.772.4724